Reflections on Department of Human Resource Management

Reflections on Department of adult male Resource ManagementI did my internship at the man resource section of underpass Hi-Tech (Pvt) Ltd in Gujrat. I spent six weeks in this plane section. Where I learnt how practic all(prenominal)(prenominal)y turn overed in tender resource Department. In Metro Hi-Tech (Pvt) Ltd the Human Resource Management department was established in November 2004. I worked infra HR officer Mr. Aftab Butt, Payroll officer IR officer MR. Ali Raza.In this department I worked with e precise duty assignment member and analyzed, observed and intimate ab by the responsibilities and activities associated with them. Lets talk nigh wizard by one.HIRERCHY OF HUMAN RESOURCE departmentHeadHuman Resources AdministrationMr. Anwar MuradHuman Resource OfficerMr. Aftab ButtI.R Officer and Payroll OfficerMr. Ali RazaAdmin OfficerMr. Asad ShahAdmin officer (Lahor)Mr. JavedDEPARTMENT OF HUMAN RESOURCE MANAGEMENTI did my internship at the Human Resource department o f Metro Hi- Tech (Pvt) Ltd in Gujrat. I spent six weeks in this department. Where I learnt how practically worked in Human resource Department. In Metro advanced the HRM department was established in Nov 2004. I worked chthonic HR officer Mr. Aftab Butt, Payroll officer IR officer Mr. Ali Raza.In this department I worked with e real designation member and analyzed, observed and learned about the responsibilities and activities associated with them. Lets talk about one by one.2.1) Human Resource ManagementHuman resource (or personnel) management is getting things done through people. Its an essential part of every managers responsibilities, hardly m every(prenominal) brass instruments find it advantageous to establish a medical specialist division to provide an expert service dedicated to ensuring that the human resource function is performed efficiently.People be our most valuable asset is a clich which no member of any senior management team would disagree with. Yet, the re ality for many organizations is that their people remain chthonic valuedUnder shootedUnder utilizedPoorly motivated, and consequentlyPerform well below their true capabilityObjectives of Huamn Resource DepartmentThe main objective of the department is To hire the best candidate who best fit for commercial enterprise along with the organization and in this way increase the work effectiveness and efficiency of the unscathed organization.FUNCTIONS AND RESPONSIBILITIES OF HR DEPARTMENT IN Metro Hi-Tech (Pvt) Ltd.HR department of Metro Hi-Tech (Pvt) Ltd performs below mentioned functions.FUNCTIONS OF HR DEPARTMENTMan Power PlanningJob synopsisRecruitmentSelectionOrientationTraining DevelopmentCompensationPerformance AppraisalDevelopment of FormsNew Employees RegistrationsScholarshipsTerminationsLegal ApplicationsResign ArrangementsWages Register spend RegisterAttendance RegisterMarriage GrantAdvancesAttention CardsAdvance RecordSalary Slip DistributionGuest ArrangementHotels Reserv ations pastimeEmployees Record KeepingResignationsFinal SettlementsDeath GrantsTravel Expanse ClaimsPension CasesLeaves EncashmentBonus WorkingMedical Bills ClaimDisable ClaimGroup damagesDaily AttendanceOver Time CalculationLeave ApplicationsRecord KeepingGratuity CalculationSalary VerificationGroup Insurance4Functional Overview at that place be four functions which ar being performed under the Human Resource department of METRO Hi-Tech, it includesHuamn Resource planning, recruitment and selectionIRCompensation and rewardAdministrationHRM Planning, Recruitment and SelectionThe Human Resource planning, recruitment and selection bear on is done under Huamn Resource officer Mr. Aftab Butt and I worked with them and learned about the responsibilities and activities associated with them. He is the person who assists conductor Huamn Resource in hiring procedure and assessment methods e.g. designing job advertisements, developing competency criteria and effective selection process in coordination with unlike departments, gondola carry out orientation of employees in junior management cadre and workers. And carry out any impertinent(prenominal) job to bear on organizational objectives. For this planning is the most important function.PlanningThe penalties for not being correctly staffed are costly. Understaffing loses the business economies of scale and specialization, orders, customers and profits. Overstaffing is wasteful and expensive, if sustained, and it is costly to eliminate because of upstart legislation in respect of redundancy payments, consultation, minimum periods of notice, etc. Very importantly, overstaffing reduces the competitive efficiency of the business.Planning staff take aims requires that an assessment of present and future unavoidably of the organization be compared with present resources and future predicted resources. Appropriate whole tones indeed be planned to bring demand and supply into balance.Thus the first step is to ta ke in METRO for planning is satellite picture of the existing workforce profile (numbers, skills, ages, flexibility, gender, experience, forecast capabilities, character, potential, etc. of existing employees) this picture shows the existing mark of supply and what will be the demand of employees to meet the future needsFuture staffing needs will derive fromSales and production forecastsThe effects of technical change on task needsVariations in the efficiency, productivity, flexibility of labor as a result of reproduction, work study, organizational change, new motivations, etc.Changes in employment practices (e.g. use of subcontractors or agency staffs, hiving-off tasks, buying in, substitution, etc.)Variations, which respond to new legislation, e.g. payroll taxes or their abolition, new health and safety requirementsChanges in Government policies (investment incentives, regional or trade grants, etc.)At the end the supply schedule is compared to the demand which shows that empl oyees are either understaffed, overstaffed or according to the needs of companies. If employees are understaffed then federation will perform recruitment function and hire new employees, and in case of overstaffing the caller-out will perform downsizing. And at this time the respect of downsizing in Metro is 10% from every department.RecruitmentRecruitment and selection process is a very important part of staffing. Every company whatever their length should follow the recruitment and selection policy. To achieve any companys objective, qualified personnel are needed to be curbd at all level in an organization.In Metro Hi-Tech I learnt how the recruitment process was done. Recruitment of staff is preceded by an analysis of the job to be done (i.e. an uninflected study of the tasks to be performed to determine their essential factors) written into a job description so that the selectors know what characteristics applicants must possess, what qualities and attitudes are desirable. Recruitment ProcessIn Metro Hi-Tech these steps are taken to recruitment processA vacancy arises, any(prenominal)times this is due to the creation of a new job, on separate occasions it may be because an existing member of staff has been promoted or is retiring.The job description is updated and an employee judicial admission is written. The job description lists the duties of the job whilst the employee specification leapings details of the experience, skills and abilities needed to carry out the job.A vacancy advertisement is written and is circulated via news papers, internet recruitments sites like Pazee.com, and employee referrals are as well a major source in metro.Application forms are sent out along with copies of the job description and employee specification and must be returned on or in the beginning the closing date that has been set.A shortlist is compiled of applicants who are going to be invited to attend for interview. This is done by the recruitment panel that compare each applications programme from with the requirements of the employee specification,Interviews are held. The panel will use the kindred set of questions with each interview. The interview may include a selection test.Sources of RecruitmentThe main sources of recruitment in metro areInternal promotion and internal introductions (at times desirable for morale purposes)Web based recruitment.Employee referrals.Advertising.Job DescriptionA job description is a key document in the recruitment process. The job description must be produced for every vacancy and drafted prior to taking any other steps in the process. It indicates the potential candidates the range of duties and responsibilities of the post. It is used during judgement to help evaluate the performance of an man-to-man. It is a tool for performance management to ensure that the post-holder is fulfilling the appropriate duties to a required standard. I learnt how done job analysis and develop job description in met ro.SelectionEffectively, selection is buying an employee (the harm being the wage or salary multiplied by probable years of service) .in Metro hi-tech the selection is done by internal experts. Interviewing is carried out by individuals (e.g. supervisor or departmental manager), by panels of interviewers or in the form of sequential interviews by contrasting experts and can vary from a flipper minute chat to a process of several days.Selection ProcessIn Metro after a substantial amount of applications be countenance been received, the fall and the HR managers again work together to shortlist the applications. This is done by dole outfully going through all the application and by giving different weightage to the following criteriaQuality of early schooling nock obtainedExtra Curricular activitiesOverseas travel and educationAgeTarget UniversityRelevant experienceThe HR Department then issue call letters to the short listed candidates along with blank application forms by Date, time and venue for the preliminary interview is advise and candidates are asked to bring along completed application forms. A two-member panel of HR and line management carries out competency-based interviews focusing on functional skills and managerial and supervisory skills. aft(prenominal) the preliminary interview is cleared people applying for different jobs are tested in different ways. The following management competencies are assessed by a panel of cross functional assessors In the case of management selectionCommunication skillsResource managementRational finding makingInfluencing imaginative thinkingBusiness developmentThe Huamn Resource department is responsible for overall administration. The Huamn Resource department provides details of remuneration package and terms and conditions of service. The department withal prepares appointment letter, service agreement and finalizes other documentation for service demonstrate.Grading Criteria of Employees1 Manual WorkersHe lpers they are non rate personsSemi skilled workers after getting some training the helpers are promoted to this gradeSkilled workers semi skilled workers are promoted to this grade after getting some more technical training in their area2 supervisory programy GradeSkilled workers having two years experience are promoted to supervisory grade. it includes three gradesS1 Junior supervisorS2 SupervisorS3 Senior supervisor3 administrator GradesEmployees from supervisory grades are promoted to executive director grades only when they enhance their qualification according to the requirement of the job. They includeE1 Junior executiveE2 ExecutiveE3 Senior executive4 carriageial gradesIn managerial grades there are different requirements. It includes five grades which are followingM1 Assistant Manager (master degree or MBA, 2/3 years experience)M2 Deputy Manager (master degree or MBA 5 yrs experience)M3 Manager (master degree or MBA 8years experience)M4 Senior Manager (master degree or MBA 10years experience)M5 General Manager (master degree or MBA 15years experience)GRADING CRITERIAGrade (M)M Grade leads to the managers. in that location are 5 categories in M Grade. Designations according to grades are as followsGradeDesignationM5General ManagerM4Senior ManagerM3ManagerM2Deputy ManagerM1Assistant ManagerGrade (E)E Grade is used for Executives. There are three categories in E Grade. Designations according to grades are as followsGradeDesignationE3Senior ExecutiveE2ExecutiveE1Junior ExecutiveGrade (S)Supervisors are granted Grade S. There are 4 categories in S Grade. Designations according to grades are as followsGradeDesignationS3Senior SupervisorS2SupervisorS1Junior SupervisorEmployee EvaluationOne of HR officer responsibility is to assist Manager HR for the implementation of Performance Appraisal System (MBO) according to company policy. And to issue Annual Performance Appraisal Forms to concerned In-charges follow-up and maintenance of appraisal demean. After the performance appraisal maintain personal files of all employees. To working with HR officer I learnt how the employees are being appraised and how the record was maintainedAn organization needs constantly to take stock of its workforce and to assess its performance in existing jobs for three reasonsTo emend organizational performance via improving the performance of individual contributorsTo identify potential, i.e. to recognize existing talent and to use that to fill vacancies higher in the organization or to transfer individuals into jobs where better use can be made of their abilities or developing skills.To provide an equitable method of linking payment to performance where there are no numerical criteria (often this salary performance criticism takes place about three months later and is kept quite separate from 1. and 2. but is based on the same assessment).In metro Hi- Tech appraisal is done on annually basis.Appraisals category in Metro hi-techThere are four categorie s for appraisals in metro which is following.Appraisal category translation of category% Of total numbers of employees which can be rated in this category1.outstandingIndicates overlookional performance20%2.very GoodIndicate performance that consistently meets the requirements of the position, very proficient indicates the individual is on track for advancements16%3. GoodIndicated performance that requires improvement (i.e. meet requirements without initiative or advancement)8%4. BasicPerformance to be improved (hardly meets requirements)5%Sources of Performance AppraisalIn Metro the primary sources of performance appraisal are the managers or supervisors. There are used different appraisal forms for supervisors, managers and executives according to their jobs levels and competencies regarding their work.2.4.2) Compensation and RewardAs internee I did work with Payroll and IR officer Mr. Mohsin Shahzad. their responsibilities are as followingTo process the longsighted Fund Loan o f workmen.To prepare daily attendance report.To prepare salary sheet for both divisions.To extract desired information from salary sheet for mingled purposes.To calculate bonus for both divisions.To verify attendance of both divisions and prepare late attendance report on daily basis.To maintain attendance record of all the employees.To maintain overtime record of all the employees.To maintain record of leaves of workers and staff.To maintain record of advances given to employees of both division.To carry out any other job to meet organizational objectives.I learnt their reward and payment process. Different rewards that are given to employees by the company and how the record was maintained how fill the forms about the reward category. And also learnt their compensation process how the employees and workers are being awarded. How maintain relation with employees within the departments and outside the departments.To retain good staff and to encourage them to give of their best whi le at work requires attention to the financial and psychological and even physiological rewards offered by the organization as a continuous exercise.The compensation and reward program is controlled by payroll officer working under head of human resource. Payroll software is used in metro hi-tech to enter and control the pay of employees. They are more concerned about the financial rewards for the motivations of employees but they dont use any non-financial rewards. Financial rewards include bounces, group insurance, car schemes, provident fund scheme, medical policies, and TA/DA policy.2.4.2.1 SalaryThe compensation includes the elementary salary of employees. This salary is decided by the job evolution and food market surveys. Then it is bargain with the employee at selection time which results in the basic pay for that job. Mode of payments is different for graded and non graded employees. Payments are made to graded employees through banks on monthly bases according to the te rms and conditions of contract and to non-graded workers salary is paid through cash.Allocations of remunerationManagerial categoryBasic salary 67% of gross salaryHouse rent 40% of basic salaryUtility allowances 10% of basic salaryNon-managerial categoryBasic salary 62.5% of basic salaryHouse rent 40% of basicUtility allowances 10%Food allowances 10%2.4.2.2 BouncesBounces are given on the basis of given salary. Bounces are 67% of the basic salary.2.4.2.3 Provident fund schemeAccording to this scheme 10% of basic salary of employee is deducted and same amount is added by the employer is put in the saving account of employee. The lump sum amount is provided to employees after his retirement.2.4.2.4 Group insuranceIts a state life insurance for the death of employee during its job life. It is unremarkably 2 lac rupees.2.4.2.5 Car schemeCar scheme are offered to only those employees who are working for managerial positions. This scheme for different managerial levels are Mehran to M1 a nd M2 cultus /city to M3, XLI GLI to M4. Honda Civic to M5 (40% of book value is paid by employee in 60 installments)Fuel PolicyFree fuel or the CNG of the same amount is provided to managers115kg to M1145 to M2175 to M3225 to M4250 to M52.4.2.6 Medical policyMetro provides Medical facilities to employees and their family for OPD and Hospitalization. InOPD (Out Patient Door) policy allowances for supervisory grade are 12000, for Executive grades are 20,000, and for Managerial grade are 30,000. In case of hospitalization the whole expense of hospitalization is beard by company.2.4.2.7 LoansTemporary loans temporary loans are one month salary in advance.Permanent loans it includes loan more than one month salary and have to be returned in six installments.2.4.2.8 TA/DA policyGrades TA DAM1 5r/km 600/dayM2 6rs/km 800/dayM3 7/km 1000/dayM4 8/km 1200/dayM5 10/km 1500/day2.4.2.9 Business cardsAll HODs are eligible for business cards .they may request for 200 cards at any point.2.4.3) Adm inistrationThe work of admin officer is to control transport, maintenance, security management requirement and scraps.2.4.4) Industrial relationsThe responsibilities for IR officer areTo maintain right-hand(a) record of Employee Old Age Benefit ( Registration, Monthly contribution, Pension claims)To prepare documentation pertaining to Social Security Institution.To process workers applications relating to Marriage Grant and maintain their record.To heaple all cases related to Scholarship of employees children, maintain record and follow up.Responsible for keeping liaison with the Government Labor Welfare Department, juristic advisor in legal matters and whenever necessary official of the district administration of their public utility departments.To participate in domestic enquiries, to produce documentary evidence on behalf of company representative.To gear up Group Insurance of employees and prepare updated list of all employees, to lodge disability and death claim etc.To prep are updated list of employees members of Provident Fund percentage Scheme.To prepare the list of employees applied for permanent advance update its record in coordination with payroll Administrator.To verify attendance of both division.To assist Pay grade Officer in salary preparation.To update record related to statutory requirement.To arrange EOBI cards of employees within time and to arrange monthly contribution.To arrange new Social Security Cards and renewal of cards at the earliest opportunity.To maintain smooth relationship with all workers of the company.To carry out any other job to meet organizational objectives.Good industrial relations, while a recognizable and legitimate objective for an organization, are difficult to define since a good system of industrial relations involves complex relationships between(a) Workers (and their informal and formal groups, i.e. trade union, organizations and their representatives)(b) Employers (and their managers and formal organizati ons like trade and professional associations)(c) The judicature and legislation and government agencies l and independent agencies like the Advisory Conciliation and Arbitration Service.Oversimplified, work is a matter of managers giving instructions and workers following them but (and even under slavery we recognize that different managing produces very different results) the variety of forms which have evolved to regulate the conduct of parties (i.e. laws, custom and practice, observances, agreements) makes the giving and receipt of instructions far from simple. deuce types of rule have evolvedSubstantive, determining basic pay and conditions of service (what rewards workers should receive)Procedural, determining how workers should be treated and methods and procedures.I worked for filling the documents relating to the induction. I filled the payroll entries which is the basic documentation. And learnt how to include new inductions in payroll which is done through HR. and also s eek how made salary sheets in the end of the monthDuring work under Mr. Aftab butt he assigned an task to create any job vacancy for metro hi-tech. So I create job vacancy for recall operator and describe the need of telephone operator which is following.Metro Hi-Tech Telephone Operator in GujratThe ingredients of the implementation plan are.Need/ chore at the branch.Qualities of a telephone operatorBenefits of a telephone operator.How the need created and companies staff decision.Need problem at the branch.Every organization has some problems. Metro has the problem of telephone operator. It can save the precious time of not only manager but other staff as well. On the other hand companys communication system was not doing well overall. Therefore as an internee I felt that there should be a telephone operator who can slow handle this situation.Benefits of the telephone operatorIt saves precious time of the manager and staff members.It saves the time of the customers.Creates good i mpression on the customer.Communication within the company.Communication of company with outside enhances.How the need was createdThe need for telephone operator was created because the staff members would have to leave their work and attend the telephone but sometimes it would be a wrong call, others call or the calls which they wanted to avoid this would not only waste their time but also affect their performance a huge deal. Therefore they think its useful to have a spare person for this facility.CRITICAL ANALYSISMetro Hi Tech have all the departments working and also have got sufficient man power available in terms of quantity a part from human resource department. In the whole organization there are quite good enough experienced human resource available, who are motivated fresh and committed again except human resource department.There is autocracy in organization but still rests of the employees are taken into consideration while making any decisions but partially. CEO of Met ro Hi Tech have got strict attitude with employees. He takes an adequate part in daily operations done by management team.Culture of the organization is very learning. Employees tend to help each other they dont feel fear of inferiority by telling or helping. They have flexible culture regarding timings but still everyone has to complete ones working hours. About other rules and regulations they have strong culture each and every thing is communicated to every employee.Coordination among departments has been on the better side in the whole period of mine as an internee. But there is overlapping in departments, which is causing some problems. nerve has very good sales and marketing department with experienced and qualified staff that is why their customer service department is very strong and takes care of customer. Rest of all department are also working properly they all have sufficient quantity and quality of employees but there are two departments about which I recognize that th ere is problem in terms of quality and quantity of employees, those departments are purchase and human resource department.In purchase department they have sufficient quantity but they have unskilled department because they dont know how to use computer because they have to do a lot of work on computer.Where as in human resource department they have many problems to face some of them are internally caused and some externally. Internally factors are that there is overlapping in human resource department they have insufficient quantity and quality of staff. There are tug retired employees are working whos performance, motivation and commitment is on the lower side and they are very lazy in their work which is disturbing whole coordination of the department. secondly there is need of at least one employee in human resource department because they have loads of work to do and often miscarry to meet the assignments. So there is need of fresh blood. Externally factors are stopping them to perform all the human resource functions e.g. training and development of employees, organization doesnt have strategic focus about training and development of employees although human resource department wants to do but top management doesnt. That is reason they have lost many experienced and qualified employees in the past. Another problem is that all the promotions are done on the basis of references and favoritism although they have very good policy of performance appraisal.There is another problem which is that they must have to have their HRIS (Human Resource Information System). They are maintaining their record on MS EXCEL but they must have HRIS to maintain skills inventories.In their workplace area to avoid conflicts between workers they have made a policy which touch is supervisory system. They have appointed supervisors to groups who work as moderators.RecommendationsFollowing are some recommendations for Metro, which we personally feel can be useful for the organiz ation, its employees and the customers. And which helps the organization to improve its effectiveness and efficiency in highly competitive world.The Human Resources should take less time in recruitment and selection.There should be training centers for employees and workers. In training refreshing courses should be adequate and more frequent. Advanced training should b given to employees which enhance their skills. Human Resource Department may advice and train employees for one window operation in order to reduce the time and conserve the resources. Executives and employees should be trained on continuous basis to give them experience about the current market trends and new marketing concepts.The promotional criteria by the Human Resource Department should be defined and be as per rules.The proper and competitive evaluation of the methods and procedures adopted by other competitors will enhance the performance of Human Resource Department. Metro should use 360 % appraisal and pote ntial appraisal process to evaluate employees.This is the era of Information Technology. The functions and procedures of the Company should be converted from manual to the automatic. It will enhance the performance of the Human Resource Department and in the end of the company Human Resource Department should allocate resources for this purpose.Pay packages may be revised in the light of profit earned by the organization.Metro has a formal environment which can be changed to more relax and friendly environment.To establish core competence and to bring competitiveness, metro should implement legion(predicate) effective plans to improve the performance of its various departments. Supervisors must manage employee performance well in order for Metro to accomplish its mission and achieve its goals.There should be effective communication system .Establishing and maintaining effective communications with each Employee not only requires good oral and written communications Skills, but it also includes the ability to establish good working Relationships. To communicate effectively with employees, Supervisors must establish an environment that promotes an open Door atmosphere, the sharing of ideas, and employee involvement in decision making processes.When HR manager is going to prepare job description must get information about work to employees it is easy for employees to do work effectively.Employees should be known that what is expected to them and how it will be measured. So KPAs and performance measures should be well communicated to employees.